What’s new with Answers in Microsoft Search

NEW FEATURE:  Bookmark Recommendations (FEATURE ID: 68864)

Bookmark Answers in Microsoft Search provide the flexibility for you to curate and promote curated resources on top of ranked results to help guide users to authoritative resources. 

Bookmark Answers are designed to help employee’s way find the organization and quickly identify the best and most relevant resource curated by you or your organization such as authoritative sites or documents to satisfy the searchers’ intent.  Examples of Bookmark Answers can include sites, documents, or even files such as the Human Resources site, policy document, or more.

Microsoft Search now simplifies the process of creating and curating Bookmarks with Recommended Bookmarks.  Bookmark recommendations are generated by reasoning across SharePoint sites in Microsoft 365 to suggest Bookmarks to the Microsoft Search administrator, reducing the need to manually look across sites and information to determine the most valuable resources to editorially curate and promote to users of Microsoft Search.

What’s a Bookmark?

Bookmarks are one of many Answers in Microsoft Search.

Answers are highly relevant and high confidence results that satisfy a user’s intent expressed as a query/question in search.

An Answer is a way to address user intent. When searching, the user typically types in characters and keywords to express an intent. Recognizing the keywords that are triggers for specific intents is important, but it is even more important that the content that is shown in search satisfies the user intent.  

Learn more about Bookmarks at https://blog.wbaer.net/2020/10/07/should-i-stay-or-should-i-go-bookmarks-vs-promoted-results/.

Recommended Bookmarks in Microsoft Search

Recommended Bookmarks are mined from across SharePoint sites in Microsoft 365 and promoted to the Microsoft Search administrator for publication.

As an administrator of Microsoft Search you will be able to either enable or disable the automatic generation of recommended Bookmarks and optionally select to have Bookmarks automatically published to users in your organization; otherwise Bookmarks will be presented to the search administrator in the “Suggested” state where they can be manually reviewed, excluded and/or  published using the Search & intelligence admin dashboard.

Recommended Bookmarks include the following mined information from SharePoint sites:

  • URL  
  • Title (as configured by the SharePoint admins)  
  • Keywords (Deciphered using SuggestKeyword service in Bookmark settings)  
  • Description (Only if configured on SharePoint site/page) 

Configuring recommended Bookmarks

Recommended Bookmarks provide the following setting configurations.

Configuration BehaviorOptionsBehavior  
Recommendations – Enabled  Auto publish – EnabledBookmark recommendations are enabled.  Recommended Bookmarks collected are automatically published to the organizationRecommendations – Disabled Auto publish – NA  Bookmark recommendations are disabled in Microsoft Search – recommended Bookmarks collected prior to disabling recommendations will be published.
Recommendations – Enabled  Auto publish – EnabledBookmark recommendations are enabled.  Recommended Bookmarks collected are automatically published to the organizationRecommendations – Enabled Auto publish – DisabledNew delta recommended Bookmarks are made available in the admin center in a “Suggested” state.  Bookmarks recommendations in a “Published” state are unaffected.
Recommendations – Enabled  Auto publish – DisabledBookmark recommendations are enabled.  Recommended Bookmarks collected are made available in the admin center in a “Suggested” state.Recommendations – Enabled Auto publish – EnabledNew delta recommended Bookmarks are made available in the admin center in a “Published” state.  Bookmarks recommendations in a “Suggested” state are unaffected.
Recommendations – Enabled  Auto publish – DisabledBookmark recommendations are enabled.  Recommended Bookmarks collected are made available in the admin center in a “Suggested” state.Recommendations – Disabled Auto publish – NA  Bookmark recommendations are disabled in Microsoft Search – recommended Bookmarks collected prior to disabling recommendations will be published.
Recommendations – Disabled Auto publish – NA  Bookmark recommendations are disabled in Microsoft Search.Recommendations – Enabled  Auto publish – EnabledBookmark recommendations are enabled.  Recommended Bookmarks collected are automatically published to the organization
Recommendations – Disabled Auto publish – NA  Bookmark recommendations are disabled in Microsoft Search.Recommendations – Enabled Auto publish – DisabledBookmark recommendations are enabled.  Recommended Bookmarks collected are made available in the admin center in a “Suggested” state.

 

NOTE Bookmarks that remain in a “Suggested” greater than 180 days are removed.

Managing duplicate Bookmarks

All recommended URLs are checked against URLs in existing bookmarks with a Published, Suggested, Excluded, or Scheduled state. If a matching URL is found in any of these existing bookmarks the link will not be recommended. 

Using exclusion rules with recommended Bookmarks

If you want to exclude certain Bookmark URLs, in addition to child URLs associated with parent URL, setting a Bookmark to an “Excluded” state will prevent the Bookmark from being rendered in search.  Administrators of Microsoft Search can override this setting and elect to force publication of a child URL associated with a parent URL.  For example, https://contoso.com would be a parent URL of https://contoso.com/sites/marketing.

How are recommended Bookmarks displayed in search?

The end user experience for recommended and editorial bookmarks are very similar experience. Editorial bookmarks will include the text “Published by <company name>”. For recommended bookmarks, the text will be “Suggested for you”. 

Learn more about Answers in Microsoft Search at https://docs.microsoft.com/en-us/microsoftsearch/plan-your-content.

NEW FEATURE:  Acronym Exclusions (FEATURE ID: 68796)

In November 2020 (available in Targeted Release), you can exclude mined acronyms from appearing in Microsoft Search results.

To exclude an Acronym Answer in Microsoft Search:

  1. In the Microsoft 365 admin center browse to Settings | Search and intelligence, and then select Answers from the list of available options.
  1. Select Exclude an acronym.
  2. In the Exclude an acronym panel, enter the information that you want to exclude.
    • To exclude an acronym, enter the acronym in the Acronym field.
    • To exclude a meaning for an acronym, enter the acronym in the Acronym field and the meaning in the Stands for field.
  3. Select Exclude. It can take up to 7 hours for an excluded acronym to stop appearing in search results.

Excluding an acronym or a meaning doesn’t delete the information from the Microsoft 365 admin center. It changes the status to Excluded and prevents the acronym or meaning from appearing in search results. To see your excluded acronyms and meanings:

  1. Next to Applied Filter, click Status.
  2. On the Filter panel, select Excluded, then select Apply.

NEW FEATURE: File Results (FEATURE ID: 68877)

Results in Microsoft Search will now be presented with dynamic versus fixed height previews to provide support for richer descriptive text.

Microsoft Search 101

What is Microsoft Search?

Microsoft Search is the evolution of search at Microsoft.  Microsoft Search transforms the way people in an organization find the information they need—no matter where they are in their cloud journey. Either integrated with Microsoft 365 or as a standalone solution, Microsoft Search is a secure, easily managed, enterprise search experience that works across Microsoft 365 applications and services to deliver more relevant search results and increase productivity.

Microsoft Search powers the search experience across Microsoft 365 apps and services to include (e.g. Microsoft Search entry points):

  • Microsoft Teams
  • SharePoint
  • OneDrive
  • Office.com
  • Word
  • Excel
  • PowerPoint
  • Outlook
  • Microsoft Bing
  • Edge

Relevance and Personalization

Relevance

How does Microsoft Search determine relevance?

Microsoft Search leverages the global perspective of the Microsoft Graph to deliver personalized search results across information stored in Microsoft 365 and connected systems when using Microsoft Graph connectors.

Relevance is determined based upon a set of signals that exist between an anchor and an object. A signal is an event capturing a user-behavior, either active or passive, that is commonly used to directly power end-user facing experiences. ​

Microsoft Search uses these signals to deliver high value, personalized results, and ranking.

What’s the relationship between the Microsoft Graph and Office Graph?

The Microsoft Graph and the Office Graph are different things despite similar names. The Microsoft Graph is the API endpoint, that surfaces all Microsoft 365 data (AAD, Exchange, SharePoint, Excel etc.).

The Office Graph is the name for a collective set of services and insights generated on top of the infrastructure developed by FAST, most associated with Office Delve.

In some cases, some REST APIs are referred to as Office Graph APIs when they provide access to insights that are not exposed through other established APIs.  For example, the Microsoft Graph Insight APIs expose relationships generated by Office Graph services directly to the caller.

Personalization of results

Whichever app people are working in; Microsoft Search is personal. Microsoft Search uses insights from the Microsoft Graph to show results that are relevant to each person. Each person might see different results, even if they search for the same words. They only see results that they already have access to, Microsoft Search doesn’t change permissions.

Leveraging Microsoft Graph’s insights API, Microsoft Search uses advanced analytics and machine learning to provide the most relevant files people need throughout their workday. This API is sued to power familiar Microsoft 365 experiences, including Office Delve, SharePoint Home, the Discover view in OneDrive for Business, and Outlook on the web.

Context versus Coherence

What is context? 

Context is the circumstances that form the setting for an event, statement, or idea, and in terms of which it can be fully understood and assessed.  In Microsoft Search, context is the user job, or otherwise where they’re working and the corresponding intent.  For example, in Outlook, Microsoft Search prioritizes search results based on the context (user job), interpreting the users’ expectation for search to return the most relevant email conversations, calendar items, people, etc. whereas in SharePoint, results are prioritized according to that context – sites, files, news, and people.

What is coherence?

Coherence is the quality of being consistent or forming a unified whole.  In Microsoft Search, the application of it in Microsoft 365 is coherent, meaning that it’s ubiquitous, available across its applications and services; however, intentionally is not coherent in the results provided across those apps and services. 

For example, when searching in Outlook (context or otherwise the setting) the expectation would be results are prioritized to that setting, finding emails, etc. that satisfy the intent of the search or in Microsoft Teams, chats, messages, etc. whereas in SharePoint, the expectation would be to find information related to that setting.  Several “settings”; however, do provide wide coherence in the scope of tenant-wide search to include Office.com, SharePoint home, Bing, and the NTP in Microsoft Search are all scoped to tenant-wide results by default.  In addition, for several core Answers, coherence is provided across search entry points. Learn more about Answers here.

Customization

Microsoft Search can be customized in a variety of ways dependent upon the selected entry point.

Verticals

Verticals and result types can be created and presented in the SERP across SharePoint, Office.com, and Microsoft Bing when configuring external data connections with Microsoft Graph connectors.

Verticals are intended to make it easier for users to find the information that they have permission to see. For example, you could create a search vertical for marketing analysis data from third-party software for people in the marketing department. You can also define result types and customize the layout for this data.

Verticals and result types can be created at both the organizational (tenant-wide search) level in addition to the site level.  Organizational search, as previously mentioned, is provided by SharePoint, Office.com and Bing whereas site-level search is provided by SharePoint.

Result types

You can define how results are displayed in the vertical by designing the layout using result types. The result layout lets you show important information directly in the search results, so people don’t have to select each result to see if they found what they’re looking for.

A search result type is a rule that causes distinct kinds of search results to be displayed in different ways. It consists of the following:

Custom results pages

Custom results pages allow for redirecting search to a custom SERP.

With a custom results page you can create a new page that can be used to control the layout and design of search results to support your needs. You can use any built-in web parts, open-source search web parts from SharePoint Patterns and Practices community, as well as any custom web parts that you may have developed using SharePoint Framework.

Learn more about custom results pages at https://docs.microsoft.com/en-us/microsoftsearch/create-search-results-pages.

APIs

The Microsoft Search API provides a query method to search across your data in Microsoft Search, where you pass a searchRequest in the request body, defining the specifics of your search.  You can use the Microsoft Search API to query Microsoft 365 data in your apps.

Learn more about the Microsoft Search API at https://docs.microsoft.com/en-us/graph/api/resources/search-api-overview?view=graph-rest-beta and get samples at https://github.com/microsoft-search.

Management

Microsoft Search is managed through a unified admin center, Search and intelligence, in Microsoft 365.

Microsoft Search is on by default for all Microsoft 365 apps and services that support it (see above).  Bing can optionally be enabled for people in an organization to allow for organization wide and web search via bing.com when signed in with a Work Account or when searching with the address bar in supported browsers.

While Microsoft Search doesn’t require setup, using the Search and intelligence admin center, you can improve the overall Microsoft Search experience through some basic administrative tasks such as creating and curating Answers, customization (connectors and result type), and monitoring key metrics to evaluate how search is performing in your organization.

To manage Microsoft Search from Microsoft 365 admin center:

In Microsoft 365 admin center, go to Settings > Search and intelligence.

External data

Microsoft Search uses Microsoft Graph connectors to provide connections to external data sources, making that data searchable across Microsoft 365 entry points in addition to Microsoft Bing.

By default, Microsoft Search indexes all information across Microsoft 365 apps and services.  Microsoft Graph connectors allow you to expand the scope of indexing to third-party data, both on-premises and in the cloud, to be available in Microsoft Search.

In addition to connectors provided by Accenture, Adobe, BA Insight, Box, Cognizant, Go1, LumApps and Raytion.  Microsoft Search provides a set of out-of-the-box that can be used to index systems to include:

Azure Data Lake Storage Gen2

Azure DevOps

Azure SQL

Enterprise Websites

MediaWiki

Microsoft SQL

Saleforce

Additional connectors will be available to support Windows File Shares and Oracle Db (on-premises).

Resources

Microsoft Search Resource Center

Microsoft Search Roadmap

Microsoft Search Blog

Should I stay or should I go…Bookmarks vs Promoted Results

What’s a promoted result?

In brief, Promoted Results are a component of query results that allow you to promote a search result to appear above ranked results. For example, for the query “sick leave”, a query rule could specify a particular result, such as a link to a site that has a statement of company policy regarding time off work or otherwise, the promoted result link.

What’s a Bookmark?

Bookmarks are one of many Answers in Microsoft Search.

Answers are highly relevant and high confidence results that satisfy a user’s intent expressed as a query/question in search.

An Answer is a way to address user intent. When searching, the user typically types in characters and keywords to express an intent. Recognizing the keywords that are triggers for specific intents is important, but it is even more important that the content that is shown in search satisfies the user intent.  

Answers are useful when you want to promote a search result to appear above ranked results. For example, for the query “sick leave”, you could specify a particular result, such as a link to a site that has a statement of company policy regarding time off work.  You can think of Answers as being navigational aids to assist employees in getting directions to the information that matters most to help them keep productive and informed.

Similar to Promoted Results in SharePoint, Bookmark Answers are designed to help employees way find the organization and quickly identify the best and most relevant resource curated by you or your organization such as authoritative sites or documents to satisfy the searchers’ intent.  Examples of Bookmark Answers can include sites, documents, or even files such as the Human Resources site, policy document, or more.

When to use what?

While Promoted Results and Bookmarks provide similar functionality in respect to promoting curated resources to user’s, Promoted Results are a classic search component based on Best Bets (introduced with SharePoint Server 2010) with limited functionality when compared to Bookmarks (which are a feature of Microsoft Search).  Bookmarks, unlike Promoted Results support a variety of capabilities from presentation, targeting, and integration with other Microsoft 365 apps and services.  For example, a Bookmark created with Microsoft Search will display in apps and services to include SharePoint, Outlook, Office.com, Bing, and Microsoft Teams.

 Promoted ResultsBookmark Answers
Supports Banner DisplayYY
Supports TitleYY
Supports URLYY
Supports DescriptionYY
Supports App Integration (E.g. PowerApps)NY (PowerApps)
Supports Reserved KeywordsNY
Supports SchedulingYY
Supports Targeting by CountryNY
Supports Targeting by LanguageNY
Supports Targeting by GroupNY
Supports Targeting by OS or DeviceNY
Supports Targeted VariationsNY
Supports Display in other Microsoft 365 apps and servicesNY
Fires on condition: Query matches keyword exactlyYY
Fires on condition: Query Contains Action TermYY
Fires on condition: Query Matches Dictionary ExactlyYN
Query More Common in SourceYN
Result Type Commonly ClickedYY (via Related)
Supports condition: Advanced Query Text MatchYY

Creating Bookmarks

You can create a bookmark in just a few steps. Each bookmark includes a title, a URL, and a set of keywords that trigger it. You can also add categories to a bookmark that can be used for sorting and filtering in the admin portal.  Use the Import or Export feature to bulk create or edit bookmarks. It makes adding or editing many bookmarks faster and easier.

Bookmark in the SharePoint SERP

Bookmarks can be configured with the following options:

Keywords:  Keywords specify the search terms commonly used to find the Bookmark.

Reserved Keywords:  Reserved keywords are used when you want to ensure the bookmark shows for a specific keyword.  Reserved keywords override all other keywords, for example: Time Off

Category:  Categories allow for organization and grouping a collection of keywords.  For example, if you have multiple Bookmarks to a variety of working from home resources, you can categorize them into a Remote Work category.

Dates: Allow you to specify when a Bookmark Answer should be presented in the SERP.  Date presentation is useful when you want to have a Bookmark appear and subsequently expire from the SERP, such as supporting an event or product launch.

Country or Region:  Allows you to specify the target country or region for where the Bookmark Answer should appear in the SERP

Groups: Allow you to specify a security group for which the Bookmark should appear in the SERP.

Device and OS:  Allow you to specify the device and/or OS the user is using to determine whether or not the Bookmark should appear in the SERP, for example, you may want to present device specific information the query not only satisfies the user’s intent, but also is applicable to their device whether PC (Windows or Mac) or mobile device (iOS or Android).

Targeted Variations:  Targeted variations are useful when you want the Bookmark to appear in the SERP with different content based on device, country, region, or both.  The Date and Group settings are considered when using targeted variations.

App ID:  The App ID setting is used when you would like to embed a PowerApp in the Bookmark, for example, if you have a PowerApp to record employee vacation requests, you can embed it in the Bookmark.

Bookmark administration in Microsoft Search

Migrating Promoted Results

If your organization set up Promoted Results in SharePoint, you can import the Promoted Results into Microsoft Search and make the imported content available to your users. This is an easy way to quickly populate search results as soon as you set up Microsoft Search and make it more effective for your users. We recommend using promoted results from SharePoint as a reference to understand how to name and create relevant search results.

Resources

Learn more about Answers in Microsoft Search at https://docs.microsoft.com/en-us/microsoftsearch/plan-your-content.

Hindsight is 360

Hindsight is 2020, or for me, 360. I’m humbled to be writing this post, having joined Microsoft a few short weeks before the XBOX 360 was released, just shy of 15 years ago.

As a humble kid from Germany who joined Microsoft by way of Colorado – it has been an amazing journey.

That journey has been amazing, challenging, and rewarding. I had a dream of becoming of a veterinarian…and in the early 1990’s that is what I had majored in – and by a strange turn of events, I ended up realizing my true passion while accidentally working at Apple (to make ends meet) in the early to mid-1990’s working as a storage engineer on the Apple Power Macintosh 7 series. That accident started in the late 1980’s when my parents bought me a Commodore 64, later replaced with the 128D where I spent my time pouring over Commodore’s PET BASIC samples – at that time it never seemed like something I’d pursue as a career as much as a hobby.

Flash forward to mid-1990’s when I applied at Apple in an effort to pay down student loan debt – I spent a couple of years working on the 7’s storage when, at the time, I received an offer I couldn’t refuse at Digital Equipment Corporation (DEC) – the largest brain trust at the time. I spent about 18 months there before moving about First Data Corporation and Quantum (where I worked on DLP’s) before rejoining DEC.

Over time, DEC became Compaq and Compaq became HP – during that time I went from storage engineering to True64 to HPUX.

Then the phone call came – a good friend at Microsoft said they were going to change the world…change the world by bringing by software to the cloud and needed someone who knew storage… I couldn’t resist the challenge…

Welcome to SharePoint Online, or at that time, Microsoft Managed Solutions. I accepted the offer and started my Microsoft journey designing the storage architecture for SharePoint “in the cloud”, and later writing software to address customers’ needs – Recycle Bin, Timer Jobs, etc.

Over the course of time, MMS became BPOS, Office 365, and finally Microsoft 365.

I’m both honored and privileged to have had such an unexpected journey – and every day where I now work on Microsoft Search, I realize I have the opportunity to touch millions of lives and I don’t take that responsibility lightly.

This is outside of my usual technical or informatory posts, so would be interested if a topic such as this would be of interest in the future… or if anyone wants to know “the rest of the story“.

Making the most of Answers in Microsoft Search

What are Answers in Microsoft Search?

An Answer is a highly relevant and high confidence result that satisfies a user intent expressed as a query/question in search, presenting the most relevant information needed to get a job done and help users to faster task completion.

An Answer is a way to address user intent. When searching, the user typically types in characters and keywords to express an intent. Recognizing the keywords that are triggers for specific intents is important, but it is even more important that the content that is shown in search satisfies the user intent.  

Answers are useful when you want to promote a search result to appear above ranked results. For example, for the query “sick leave”, you could specify a particular result, such as a link to a site that has a statement of company policy regarding time off work.  You can think of Answers as being navigational aids to assist employees in getting directions to the information that matters most to help them keep productive and informed.

In Microsoft Search, an Answer can come from a variety of sources. The examples below are not meant to be exhaustive. An Answer can be anything that helps fulfil the user’s intent.  

  • Some types of answers can be manually curated by the tenant admin. Examples include editorial Bookmarks, Acronyms, QnA, Locations, and Floorplans. 
  • Answers can be entities that exist in Azure Active Directory: People, Groups, Apps 
  • Answers can be user-created content that exactly matches the user’s intent: News, Files, Sites.. 
  • Answers can be knowledge or entities mined from content or communications.

What kinds of Answers are there?

Calendar

Calendar Answers in Outlook represent a high confidence result that satisfies the searchers original intent.  For example, for a Calendar Answer, “meeting” is a primary intent. “Accept a meeting” contains a sub-intent, “Accept”.  An example query that would trigger a Calendar Answer could be “my next 1:1” or “my next meeting”.

Calendar Answer in Outlook

People

Often when you are searching for an entity in the enterprise context, you need to rely on knowing at least part of the entity title or exact keywords to search for. People Answers are designed to change how we think about an entity we don’t know the name of. For example, we often remember who created or edited the document, but can’t really remember it’s name. In a traditional search scenario, we’d and search for “<first-name> <last-name>”, and the results presented would be a set of entities that contain the words “<first-name> <last-name>” in them.  People Answers are designed to allow you to search around a person – consider the scenario below.

Daisy is an employee at Contoso and wants to find a document that Jane Smith has worked on. The document is shared with Daisy, but she can’t remember the name of the document. Daisy opens Office.com, types “Jane” in the search box and clicks on the suggestion for “Jane Smith”. On the SERP Daisy finds the document she is looking for.

An example query that would trigger a People Answer could be “Megan” ,”Megan Bowen’s Office”, or “Megan Bowen’s Calendar”

People Answer in SharePoint

File

File answers, coming soon to Outlook (web), allow you to narrow your search to a file or link within an email suggestive of a file using natural syntax containing file name, author of the file, sender of the email that contains a file or just the file type across attachments you’ve received in addition to files someone shared with you on a Teams chat or your files in OneDrive For Business and SharePoint.

Location

Location Answers help you find addresses and location buildings and places by providing accurate location information, directions, and navigation assistance.  For example, Location Answers can be offices, campuses, buildings, or points of interest.

As best practice, you should consider adding all the important locations of your organization. Unlike Bookmarks and QnA, the index is not refreshed immediately, and it can take several hours for new or changed locations to appear in search results.

Location Answer in SharePoint

Bookmark

Similar to Promoted Results in SharePoint, Bookmark Answers are designed to help employees way find the organization and quickly identify the best and most relevant resource curated by you or your organization such as authoritative sites or documents to satisfy the searchers’ intent.  Examples of Bookmark Answers can include sites, documents, or even files such as the Human Resources site, policy document, or more.

Bookmark Answer in SharePoint

Each bookmark includes a title, a URL, and a set of keywords that trigger it. You can also add categories to a bookmark that can be used for sorting and filtering in the admin portal. A bookmark can have several keywords and several bookmarks can share the same keyword, but reserved keyword can’t be shared. When a Bookmark is created or modified, the search index is refreshed immediately, and the bookmark is available to users immediately.

As best practice when creating bookmark answers, consider how a bookmark best represents a means to an end.  For example, you may find through Microsoft Search insights, employees are commonly searching for “time off”.  In this scenario, if your organization has a formal site or process for requesting time off, you may consider creating a bookmark answer to promote this site or process so it shows up at the top of the search results when employees are searching for this topic or guidance.  In addition, you can use insights to understand the various keywords your employees are using to help ensure this answer is presented consistently.  For example, “time off”, “vacation balance”, “pto”, etc.  Bookmark answers can also be used to help employees complete a task as well by integrating Power Apps into the answer, so for this scenario you can help your employees complete tasks, such as entering vacation time or reporting expenses, by adding existing Power Apps to your bookmarks.

In addition, consider reserved keywords for important Bookmark Answers as a Bookmark can have several keywords and Bookmarks can share the same keyword, but reserved keyword can’t be shared. When a bookmark is created or modified, the search index is refreshed immediately, and the bookmark is available to users immediately. 

NOTE where Bookmark and Q&A Answers share the same keywords, the Bookmark answer is prioritized in the SERP.

For more information on Bookmark answers see also https://docs.microsoft.com/en-us/microsoftsearch/manage-bookmarks.

Q&A

Q&A Answers are like Bookmarks with the difference in that they allow you to answer the user’s questions instead of just providing a link to a webpage. You can also format the answer in rich text. If a bookmark and a Q&A share the same keyword, the bookmark result is shown first. Like bookmarks, the Q&A index is refreshed immediately after a Q&A is added or changed.

Q&A Answer in SharePoint

For experimental purposes you can download a set of sample QnA’s here.

Acronyms

Did you know the world’s longest acronym, according to the Guinness Book of World Records is NIIOMTPLABOPARMBETZHELBETRABSBOMONIMONKONOTDTEKHSTROMONT?

Often, we come across unfamiliar acronyms at work. Sometimes, these terms could even mean specific to different teams, projects, or organizations. Finding the meaning of acronyms at work is now easier than ever using natural language queries across Microsoft 365 apps and services. For example, you can query ‘Define DNN’, ‘What is DNN’, ‘Meaning of DNN’ etc. to see all the definitions of DNN used within your organization. Definitions are both mined from the content you have access to and curated by your organizations, Microsoft 365 administrator.

Acronym Answer in SharePoint

Acronyms answers are currently available in SharePoint and Office.com (in English) in addition to Bing.com (in English, Spanish, French, German, Portuguese, and Italian) and soon in Outlook web, Outlook mobile, Teams mobile, Office apps like Word, Excel and PowerPoint in English and additional languages.

Acronyms answers can be both created and curated by admins and editors in addition to those that are mined from documents and conversations.

For experimental purposes you can download a set of sample Acronym Answers here that represent a list of U.S. States by abbreviation including their expansion, description as provided by Wikipedia data, and Url linking to their official, respective website.

Floorplan

Floorplans help you navigate offices and their surroundings at your organization. To scale floorplan architectures, Floorplans files must be in DWG format; DWG files can contain text labels. When a text label marks a room, it is called a room label. The DWG file must have at least 10 rooms marked with labels.  DWG is required to process metadata and correlate between Microsoft AAD and these architectures. 

Floor Plans and Locations are available at 100% GA on Bing.com, Office.com and SharePoint.com.

Resources

Learn how to plan content for Microsoft Search at https://docs.microsoft.com/en-us/microsoftsearch/plan-your-content